Terms & Conditions – NW Escape Experience

Terms and Conditions


  • Tickets are non-refundable
  • Rescheduling is permitted up to 3 days (72 hours) prior to your experience
  • No cancellations will be accepted, no refunds will be made
  • Participants that are clearly intoxicated may not play any rooms. We reserve the right to refuse service to anyone.
  • If you do not book the full session you may be paired with other players.
  • If you are booking for less than 4 participants for a session with no other previous bookings, your booking will be pending approval until the session reaches the minimum number of 4 participants.
  • If you have children 13 years or under, you are required to book the entire experience.
  • Participants 15 years or younger must be accompanied by at least paying one adult that is at least 18 years old with the exception of The Hangover Hotel where a paying adult must be in the room the entire time, and must each bring a copy of our liability waiver signed by a parent or guardian that will be in the room.
  • It is VERY important that you arrive 10-15 minutes prior to your start time.  Just like a movie, your game will start on-time whether you are there or not.