Terms and Conditions

PLEASE NOTE THE FOLLOWING RULES REGARDING ALL BOOKINGS:

• Tickets are non-refundable
• Rescheduling is permitted up to 3 days (72 hours) prior to your experience
• No cancellations will be accepted, no refunds will be made
• Participants that are clearly intoxicated may not play any rooms. We reserve the right to refuse service to anyone.
• If you do not book the full session, you may be paired with other players.
• If you are booking for less than the minimum requirement per room for a session with no other previous bookings, your booking will be pending approval until the session reaches the minimum number of participants required for the room.
• If you have children 13 years & younger, you are required to book the entire experience.
• Participants 15 years or younger must be accompanied by at least one paying adult that is at least 18 years old with the exception of The Hangover Hotel, where a paying adult must be in the room the entire time.
• It is VERY important that you arrive 10-15 minutes prior to your start time.  Just like a movie, your game will start on-time whether you are there or not.